ABOUT merlin security

M - Mission

E - Expert service

R - Reliable managment

L - Living proof

I - Interaction

N - Now you're in good hands

MISSION

Merlin is committed to providing a single point of contact to each of our customers in being proactive with immediate response of reaction for protection, with a leading edge in security technology, where the focus is on you as the customer and on your requirements.

Merlin Security, founded in 2000, is a well structured organisation, with a Business Purpose Mission of “service excellence”. Merlin Security strives for high levels of discipline. Although many security companies in South Africa proclaim to be running disciplined security operations, few actually do. Merlin is small enough to care, but big enough to make a difference.

EXPERT SERVICES

Merlin provides the following expert services:

RELIABLE MANAGEMENT

Our Management Staff is first grade due to all vehicles being tracked and monitored from our central control room 24 hours a day each area is allocated an individual Supervisor. All sites are equipped with monitoring systems that can be programmed per individual site requirement and specification. These systems are real time, and all Patrols are downloaded directly to our control room.

In order to keep a good relationship with our staff, Merlin Security has implemented a reward and incentive programmes. This includes the following:

  • Bonus incentives awarded for performing above the call of duty

  • A promotion from within policy

  • An open door management policy

  • A provident fund has been our practise since 2000, provided to assure essential income in the event of death, disability or retireme

LIVING PROOF

Merlin Security boast a large client base, References can gladly be provided.

INTERACTION

CONTINUOUS CLIENT COMMUNICATION

  • Weekly Reports

  • Monthly Reports

  • Incident Reports done quickly and effectively

  • Direct Line between client and on site security

  • Open Door policy between Client and Merlin Security management

SECURING OF ENTRY AND EXIT POINTS USING THE FOLLOWING:

  • CCTV Cameras monitored

  • Access Control Systems are strictly manned

  • Guard patrol Systems to check perimeter at all times

ANTI-BRIBERY POLICY

Merlin Security rewards its personnel for reporting attempted bribery. Our incentive scheme encourages the reporting of acts of bribery and collusion. The bribery incentive value is up to a total of R3000, 00 often contributions equally by the client and Merlin Security. This has resulted in numerous arrests and successful prosecutions of the perpetrators. We are proud to have built up good communications channels between SAPS and Merlin Security.

CHECKING OF GUARDS

Merlin Security is linked to Guardscheck.com. This is a web based Company that is run on real time information to confirm the individual guards working status. Guardcheck.com works by providing security companies with information on Security guards that have been blacklisted due to incorrect protocols

NOW YOU’RE IN GOOD HANDS

MERLIN SECURITY PRIDES ITSELF IN BEING PROACTIVE AS OPPOSED TO BEING REACTIVE WHEN IT COMES TO SECURITY. WE ARE PASSIONATE ABOUT SECURITY AND PROVIDING NOT ONLY THE BEST PRICING BUT A SUPERIOR SERVICE OFTEN GOING ABOVE THE CALL OF DUTY FOR OUR CLIENTS.

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